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Vital Space Homeopathy Terms, Conditions, Fees and returns policy as of 1st December 2023.

1. Treatment is generally delivered in 4, 6, or 8-week treatment rounds. The duration of the treatment round will be decided based on the details of each individual case. 

2. The number of follow-ups and treatment rounds required depends on the nature of the issues being treated. Clients may choose to end treatment at any time.

3. Fees are charged per treatment round; consultations are not charged on a per time basis. Treatment cost includes the consult, subsequent prescribing, the homeopathic remedies required as part of treatment, and important communications relating to the treatment round. Urgent or important communications relating to the treatment round typically include questions about use of support remedies, updates on progress or symptoms, or advice on symptom management. 

4. Homeopathic remedy suggestions made in-between consultations are not included in the prior consultation fees and will be charged at $20 per remedy. 

5. In some cases, Homeobotanical preparations may be suggested as part of treatment. The cost of these is not included in the consultation cost and will be charged separately. 

6. If a non-homeopathic natural supplement is recommended as part of your treatment, it is your responsibility to assess its safety and suitability with an appropriately trained professional eg: qualified naturopath or herbalist. 

7. Homeopathy is a complementary treatment method and if, at any time during your treatment you feel that you require primary healthcare it is your responsibility to seek advice and/or treatment from your primary healthcare provider. 

8. Fees exclude postage. Express postage of remedies is recommended and the cost for express postage within Australia is generally between $15 and $23AUD. Free local Gold Coast pickup available. 

9. Additional fees apply to replace remedies lost or damaged by the Client, or additional top-up remedies that are required or requested. This also means that if you are required to take a remedy for an extended period of time, only the first bottle of that specific remedy is included in the consultation cost and subsequent bottles will be charged at $20. 

10. All consultations are held remotely (online) via your chosen platform eg: FaceTime, WhatsApp etc. All initial consults must be via video call unless otherwise agreed. Follow up consultations are available by phone if preferred. 

11. All fees are in Australian dollars. 

12. Payment can be made by cash (for purchases made in person), card or direct bank transfer. Afterpay is available on most purchases over $100. All payments must be made in full before remedies are dispensed and collected/posted. 

13. All consultations and remedies are non-refundable. 

14. Please make your remedy selections carefully, once remedies have left the clinic, they are not returnable or refundable. 

15. We offer no guarantee of outcomes or results from consuming our products or services. This includes for example, cure of a particular health concern or alleviation of symptoms. If a consumer does not receive the desired result from our products and/or services, this does not deem our products/services faulty and is not grounds for a refund.  

16. Clients who repeatedly cancel appointments at short notice will be refused treatment. Our practitioner's time is valuable, please be respectful and reschedule appointments with ample prior notice. Clients who do not attend booked appointments without giving notice may be subject to paying the full cost of the consultation. 

17. Please contact your practitioner directly if you have any questions or concerns regarding your treatment or suggested remedies. It is expected to do so prior to asking for assistance and/or information from others or on social media. 

18. By completing and submitting your New Client Information form you are agreeing to these terms and conditions of service. 

19. By purchasing products from Vital Space Homeopathy, the consumer is confirming that they have accessed the safety and suitability of these products for their personal circumstances. If unsure, it is the responsibility of the consumer to seek additional advice and/or guidance from their primary healthcare provider. 

20. Vital Space Homeopathy will often provide free advice and/or guidance in relation to remedy selection and purchase from our clinic or via our website. When advice is offered outside of a paid consultation it is of a general nature only and may not be relevant or applicable to a consumer’s individual circumstances and Vital Space Homeopathy accepts no liability. 

21. The Homeopathic remedies available for purchase in our clinic or via our website are not intended to treat or cure any disease, illness or health issue. They are considered supportive only and do not offer or provide a total healthcare solution.

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website http://www.vital space.com.au. In this Privacy Policy we, us or our means Vital Space Homeopathy ABN: 80 264 600 659.

Personal Information: 

The types of personal information we may collect about you includes but is not limited to:

-Your name, age, date of birth; 

-Personal circumstances such as family situation, employment details etc; 

-Contact details including address, phone number and email address; 

-Credit card information; 

-Health details, history and information;

-Personal opinions and preferences; 

-Details of products and services that you have purchased from us;

-Information about your access to and use of our site, including through the use of internet cookies, your communications with our site, they type of browser you are using, the type of operating system you are using and the domain name of your internet service provider;

-Additional information that you provide to us, directly or indirectly, through the use of our site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and 

-Any other personal information requested by us and/or provided by you or a third party. 

Collection and use of personal information: 

We may collect, hold or disclose information for the following purposes:

To enable you access and use our site, associated applications and social media platforms;

-To contact and communicate with you;

-To maximise the success of your treatment;

-For internal record keeping and administrative purposes;

-For analytics, market research and business development, including to operate and improve our site, associated applications and associated social media platforms;

-For advertising and marketing, including to send you promotional information about our products, services and information; and 

-To comply with our legal obligations and resolve any disputes we may have.

Disclosure of personal information to third parties:

-We may disclose personal information to: 

-Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, professional advisors, maintenance or problem solving providers, debt collectors and payment system operators; 

-Our employees;

-Courts, tribunals and regulatory authorities, where applicable and inline with the healthcare act in your specific region, state or territory;

We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

How we treat personal information that is also sensitive information:

Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We only collect, hold, use and disclose sensitive information for the following purposes:

-Any purpose that you consent to;

-The primary purpose in which it was collected;

-Secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the above listed third parties as reasonably necessary to provide our services to you;

-To contact emergency services, or speak with your family, partner or support person where we reasonable believe there is a serious risk to life, health or safety of you or another person and it is impracticable for us to obtain you consent;

-If otherwise required or authorised by law. 

Your rights and controlling your personal information:

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you. 

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security:

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons:

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites:

Our Site may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments:

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

Vital Space Homeopathy  

contact@vitalspace.com.au

ABN: 80 264 600 659

Last update: February 2024

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